At Ava Travelz, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please review the following guidelines:

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition as when delivered.

  • Proof of purchase is required for all return requests.

2. Non-Returnable Items

  • Products that have been used, damaged due to mishandling, or altered after delivery cannot be returned.

  • Certain personal-use items may not be eligible for return for safety reasons.

3. Refunds

  • Since we offer Cash on Delivery, refunds will be issued in the form of cash or through bank transfer after we receive and inspect the returned product.

  • Approved refunds will be processed within 7–10 business days after the returned item is received.

  • You will be notified once your refund has been initiated.

4. Exchanges

  • If you receive a defective or incorrect product, you may request an exchange for the same item or a replacement of equal value.

  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers may be responsible for the cost of returning the item unless the product was defective or incorrect at the time of delivery.

  • We recommend using a reliable courier service to ensure safe return of the product.

6. Contact Us

For assistance with returns or refunds, please contact us through our official contact page, and our support team at [email protected].